At Air Duct Cleaner, LLC (“we,” “our,” or “us”), your privacy is our priority. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or submit your information to us. By browsing this website or submitting your information through forms, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect various types of information from visitors to provide better services and ensure a smooth experience on our website:
a. Information You Provide
- Personal Information: When you submit a form or request a service, we may collect personal details such as your name, email address, phone number, property address, and service preferences.
- Service-Related Information: Information about your property, including the type of building, number of HVAC units, or other specific service-related details.
b. Information Collected Automatically
When you browse our website, we may automatically collect the following:
- Device Information: IP address, browser type, operating system, and access times.
- Browsing Information: Pages you visit, time spent on the website, and referring URLs.
- Cookies: Small data files stored on your device to improve website functionality and analyze site traffic.
2. How We Use Your Information
We use the information collected from you to:
- Provide the services you request.
- Respond to your inquiries and communicate with you.
- Send helpful updates, promotional offers, and service reminders (you can opt-out at any time by replying “STOP”).
- Improve our website functionality and user experience.
- Ensure compliance with applicable laws and protect against fraud or abuse.
3. Sharing Your Information
We value your trust and do not sell or rent your personal information. However, we may share your information in the following circumstances:
- Service Providers: With trusted third-party vendors who assist in delivering our services (e.g., payment processors or marketing platforms).
- Legal Obligations: When required by law, such as responding to subpoenas, court orders, or other legal processes.
- Business Transfers: In the event of a merger, sale, or transfer of assets, your information may be transferred to the new owner.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience:
- Essential Cookies: Necessary for website functionality.
- Performance Cookies: Used to analyze website traffic and optimize performance.
- Advertising Cookies: May be used to display targeted ads for our services.
You can manage or disable cookies through your browser settings. Note that disabling cookies may affect certain features of the website.
5. Data Retention and Security
We retain your information only as long as necessary to fulfill the purposes outlined in this Privacy Policy. We implement reasonable security measures to protect your data against unauthorized access, disclosure, alteration, or destruction.
6. Your Rights
You have the following rights regarding your personal information:
- Access and Update: You can request to review or update the personal information we have about you.
- Data Deletion: You can request the deletion of your information, subject to legal requirements.
- Opt-Out: You can opt out of receiving promotional communications by replying “STOP” to SMS messages or contacting us directly.
To exercise your rights, please contact us at hi@theairductcleaner.com.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies before submitting any information.
8. Children’s Privacy
Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us immediately.
9. Updates to This Privacy Policy
We reserve the right to update this Privacy Policy at any time to reflect changes in our practices or legal requirements. Any updates will be posted on this page.
10. Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us at:
Air Duct Cleaner, LLC
Phone: 703 906 0443
Email: hi@theairductcleaner.com
Address: 6133 Leesburg Pike, Falls Church, VA 22041
This Privacy Policy outlines our commitment to protecting your privacy. By using our website and services, you agree to the terms outlined above.
